At Moirelle, each fragrance is crafted with care and intention. Due to the personal nature of perfumes, we maintain a limited returns policy.

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Returns

We do not accept returns on products that have been opened or used.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Once verified, we will offer a replacement or refund, as applicable.

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Exchanges

Exchanges are only applicable in cases where:

• The product received is damaged
• The wrong item was delivered

We do not offer exchanges for:

• Change of preference
• Fragrance expectations

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Cancellations

Orders can be cancelled before dispatch.
Once shipped, cancellations are not possible.

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Refunds

Approved refunds will be processed to the original payment method within 5–7 business days after verification.

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Contact

For any concerns, please reach out to us at:
support@moirelle.com